Refund and Returns Policy


Returns are sometimes necessary for all kinds of reasons. Our 100% Satisfaction Guarantee.

As part of 9xPx efforts to provide you with outstanding customer service, you can return any item sold on our site for any reason whatsoever during the first 30 days with our 100% Customer Satisfaction Guarantee – the best in the biz. Our customer service representatives will work with you to resolve the situation by: replacing the original item, substituting a similar item or refunding your money.

Return Policy:

A. You have the right to return an item regardless of the reason. Please contact us within 30 days of receiving the item to request a return.

b. Please note that for adult product health reasons, returned merchandise must be in original, unused condition with all tags, accessories and packaging attached. If the item does not meet the return criteria, we may deduct a restocking fee. At the same time, we reserve the right to refuse returns.

C. Some items are personalized and cannot be returned unless there is a product quality problem. Please read the relevant instructions on the product page carefully before purchasing.

Exchange Policy:
a. If your purchase has a quality issue or does not match your order, please contact us within 7 days of receiving the item for an exchange request.
b. Exchange items must be in original, unused condition with all tags, accessories and packaging attached. We reserve the right to refuse exchange items and may deduct an exchange fee if the item does not qualify for an exchange.
c. If the desired exchange item is not available, we will provide a full refund or offer the option of a replacement item at your discretion.

Warranty Policy:
a. Our adult products are covered by a limited warranty after purchase. The exact warranty period depends on the type of product purchased, please read the relevant instructions on the product page before purchase.
b. The warranty applies only to manufacturing defects and material problems. If the item is damaged due to normal wear and tear, misuse or accident, the warranty will not be honored.
c. To file a warranty claim, please contact us with proof of purchase and a detailed description of the problem. We will process your request as soon as possible and provide a solution in the form of repair, replacement or refund as appropriate.

Please note the following:

All returns and warranty requests must be made through our designated return process. Please do not return items without permission, as we may not be able to process your request in a timely manner.
Return and warranty shipping costs are your responsibility, unless there is an obvious quality problem with the item or we have sent the wrong item.
We will do our best to process your return and warranty request and ensure that a reasonable solution is provided in accordance with laws and regulations.
Finally, we reaffirm our commitment to customer satisfaction. If you have any questions about our return and warranty policy or need further assistance, please feel free to contact our customer service team. Thank you for your understanding and support!

Customer service contact

Happy shopping!

Shopping Cart